Refund & Returns Policy

Effective Date: January 11, 2025

At CPR Insights, we are committed to providing high-quality marketing analytics services to our clients. This Refunds and Returns Policy outlines the conditions, timeframes, and process for requesting refunds. By using our Website or Services, you agree to this policy.

1. Scope of the Policy

This policy applies to all marketing analytics services purchased through CPRinsights.org. As we offer services rather than physical products, the policy focuses on refund requests related to service delivery and satisfaction.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Incomplete Services: If we cannot deliver the agreed-upon services for reasons attributable to CPR Insights.
  • Service Dissatisfaction: If you are dissatisfied with our services and provide a valid reason supported by clear evidence, subject to review.
  • Cancellation: If you cancel the service before work has commenced.

Refunds are not provided in the following cases:

  • You change your mind after the service has been fully delivered as agreed.
  • Dissatisfaction arises from factors beyond our control, such as lack of cooperation or delayed responses from the client.
  • Breach of terms outlined in the service agreement.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact Customer Support: Email us at [email protected] with the subject line “Refund Request.”
  2. Provide Required Details: Include the following information in your email:
    • Full name
    • Service description
    • Reason for refund request
    • Any supporting evidence (e.g., emails, project deliverables)
  3. Review Process: We will review your request within 5-10 business days and notify you of our decision.

4. Timeframes for Refunds

If your refund request is approved, the refund will be processed within 7-14 business days of approval. Refunds will be issued using the original payment method. Please note that additional time may be required for funds to reflect in your account, depending on your payment provider.

5. Costs and Fees

  • Refunds for incomplete or unsatisfactory services are processed without additional fees.
  • For partially completed services, a prorated refund may be issued based on the work completed.
  • Cancellation requests made after work has commenced may incur administrative fees, as outlined in the service agreement.

6. Exceptions and Non-Refundable Services

  • Refund requests related to promotional or discounted services are not eligible unless specifically stated in the promotion’s terms.
  • Custom or one-time projects that are completed as agreed upon are not eligible for refunds.

7. Customer Support

If you have any questions or need assistance with the refund process, please contact us:

CPR Insights
749 Marlene Dr.
Gretna, LA 70056
Email: [email protected]

8. Changes to This Policy

We may update this Refunds and Returns Policy to reflect changes in our services or legal obligations. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed.